Is American Airlines Becoming a Fight Club in the Sky?
There is another incident involving American Airlines and staff. This time there is a mom in the video that is holding a baby. The video below shows her at the front of the plane and crying. An intense confrontation between staff and passengers ensue, including the pilot.
An investigation was issued and American Airlines have terminated some employees for this incident.
The plane itself was being prepped to travel from San Francisco to Dallas. This new incident comes to light just a few weeks after the widely popular incident involving American Airlines bumping a passenger from his flight.
Here’s the Video:
American Airlines Officials had this to say about the incident:
“The actions of our team member captured here do not appear to reflect patience or empathy, two values necessary for customer care,” the statement added. “In short, we are disappointed by these actions. The American team member has been removed from duty while we immediately investigate this incident.”
American Airlines will continue to receive blow-back from the public and the media if this sort of incidents continue to happen.